Refund rules for Sasta Print Portal
This policy explains how refund requests are reviewed for wallet recharge, subscription, and portal service payments.
Before requesting a refund
Keep your transaction ID, payment screenshot, registered phone number, and account details ready for review.
Refund Policy
This Refund Policy applies to payments made for Sasta Print Portal website and portal services, including wallet recharge, subscription, and related service payments.
1. General Refund Eligibility
Refunds may be considered when a payment is successfully debited but not credited, a duplicate payment is made, a subscription activation fails due to a technical issue, or a service is unavailable after payment confirmation.
2. Non-Refundable Cases
Payments may not be refundable once wallet balance has been used, documents have been generated or printed, portal services have been consumed, incorrect details were submitted by the user, or misuse of the platform is suspected.
3. Wallet Recharge
If a wallet recharge payment is deducted but the wallet is not updated, contact support with the transaction ID and payment proof. After verification, the amount may be credited to the wallet or refunded.
4. Subscription Payments
Subscription payments are generally used to activate portal access. Refunds for subscription payments are reviewed only when activation fails or duplicate payment is verified.
5. Refund Request Timeline
Refund requests should be submitted within 7 days of the transaction date. Requests sent after this period may be rejected unless there is a verified technical or payment gateway issue.
6. Processing Time
Approved refunds may take 5 to 10 working days to reflect, depending on the payment method, bank, payment gateway, and verification process.
7. How to Request a Refund
To request a refund, contact us at info@sastaprint.in or use the contact page. Include your registered name, phone number, transaction ID, amount, payment date, and reason for the request.